Privacy Policy

Last Updated: February 3, 2026

Vidu Q3 Pro ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and process your personal data when you use the Vidu Q3 Pro AI generation services (the "Service").

By accessing or using the Service, you signify your acceptance of this Privacy Policy.

1. Data Collection

We collect the following categories of information:

Information You Provide: Including your name, email address, profile picture, and account settings when you register or communicate with us.
User Input Content: Media files (images, text prompts, etc.) you upload to the Service for AI video generation.
Automated Usage Data: Including IP address, browser type, device information, operating system, and interaction logs (pages visited, time spent, etc.).
Payment Data: When you subscribe to a paid plan, we process payments via third-party secure providers (Stripe, etc.). We do not store your full credit card information.

2. Legal Basis for Processing

We process your personal data under the following legal bases:

Performance of a Contract: To provide, maintain, and support the Service you have requested.
Consent: Where you have given us explicit consent to process your data for specific purposes (e.g., marketing).
Legitimate Interests: For research and development, platform improvement, fraud prevention, and security.

3. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to monitor the activity on our Service and hold certain information. These help us:

Maintain your active session.
Remember your preferences and settings.
Analyze usage patterns and optimize performance. You can instruct your browser to refuse all cookies, but some parts of the Service may not function correctly as a result.

We do NOT sell your personal data to third parties. We share data only with:

Service Providers: Trusted third parties that help us operate our platform (cloud hosting, email delivery, payment processing).
Legal Compliance: When required to comply with law, regulation, or a valid legal request from public authorities.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred.

5. Data Security

We implement robust technical and organizational security measures to protect your information from unauthorized access, loss, or alteration. However, no electronic transmission over the Internet or electronic storage method is 100% secure.

6. Your Rights

Depending on your location (e.g., GDPR in Europe, CCPA in California), you may have the following rights:

Access and Portability: To request copies of your personal data.
Rectification: To request correction of inaccurate data.
Erasure: To request that we delete your personal data.
Object or Restrict: To object to certain processing of your data. To exercise these rights, please contact us at support@viduq3.com.

7. Data Retention

We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. Input media and generated results may be deleted periodically according to our retention protocols.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated "Last Updated" date.

9. Contact Information

For privacy-related inquiries, please contact our Data Protection Officer:
Email: support@viduq3.com