Technical Support
For generation errors, credit issues, account problems, and feature guidance. Our support team responds in English and Chinese.
Business & Enterprise
For volume licensing, white-label integrations, and commercial partnership proposals.
Press & Media
For interview requests, press kits, product announcements, and media collaborations.
Product Feedback
Help us build the best AI video tool. Share feature ideas, UX pain points, or workflows you'd like to see supported.
Response Time Promise
We respond to all inquiries within 24 business hours. Enterprise and press inquiries receive priority handling. You'll always reach a real person — not a bot.
Frequently Asked
Quick answers to the most common questions before you reach out.
Q.How quickly do you respond to support requests?
We aim to respond to all support emails within 24 hours on business days. For enterprise accounts, a dedicated account manager provides priority response.
Q.Can I request a feature or report a bug?
Absolutely. Send all bug reports and feature requests to support@viduq3.com. We track all submissions internally and prioritize based on community demand.
Q.Do you offer refunds?
We review refund requests case-by-case. Contact support@viduq3.com with your order details and our team will respond within one business day.
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