Policies

Refund Policy

Last Updated: February 3, 2026

At Vidu Q3 Pro, we strive to provide the most advanced AI video generation platform. This Refund Policy describes the conditions under which you may be eligible for a refund when you purchase our subscriptions or credit packages (the "Service").

By purchasing our Service, you confirm your acceptance of this policy.

1. General Refund Eligibility

Refunds are generally not provided for Vidu Q3 Pro subscriptions and credit packages because the costs of providing the generative AI service (e.g., GPU compute, API calls) are incurred immediately upon purchase.

2. Exceptions

We may consider refund requests in the following specific circumstances:

  • Duplicate Charges: If you were double-billed due to a technical error in our system.
  • Severe System Failure: If you were unable to use the Service for a prolonged period (more than 72 hours) due to unplanned system downtime or outages.
  • Failure to Start Service: If you were charged for a subscription but never received the credits or access you paid for.

3. Non-Refundable Situations

Refunds will NOT be issued for:

  • Dissatisfaction with the quality of AI-generated content (e.g., "uncanny valley," "wrong composition," "different from expectations").
  • Accidental or unintended generation of media.
  • "Change of heart" or cases where you no longer need the Service.
  • Subsequent discovery of feature limitations that were disclosed on our website.
  • Violation of our Terms of Service resulting in account suspension.

4. Subscription Cancellation

You may cancel your Vidu Q3 Pro subscription at any time through your Account Settings. Upon cancellation:

  • You will maintain access to your paid features and credits until the end of your current billing period.
  • You will not be billed again for that subscription.
  • We do not offer pro-rated refunds for the remaining time in a cancelled billing cycle.

5. Chargebacks and Disputes

Initiating a chargeback without contacting our support team first will result in:

  • Immediate and permanent suspension of your Vidu Q3 Pro account.
  • Blacklisting of your payment method.
  • Reporting of the dispute to relevant anti-fraud databases. We strongly recommend contacting us at support@viduq3.com before initiating a formal dispute.

6. Refund Process

To request a refund under the exceptions mentioned in Section 2, please contact us:

  • Email: support@viduq3.com
  • Include your User ID, Order Number, and a clear description of the issue.
  • Refund requests must be made within 7 days of the transaction date.

7. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting to this page.